USA - 6clicks Support Graduate

Jack Martin Jul 28, 2021
Position Details

Position Title: 6clicks Support Graduate, US
Location: US East Coast - Remote work
Employment Type: Permanent Full-Time
Salary: Negotiable based on role, skills, and experience.


About 6clicks

6clicks Pty Ltd is committed to providing the number one global risk, compliance, and cybersecurity software solution through our total operating system featuring highly effective risk management & compliance software including award-winning mobile app and curated content marketplace.

Digital transformation is redefining every industry, from health, education, and finance to agriculture, mining, and transport.
We believe that for new technologies to be successfully adopted and safely embedded into our way of life, we must address the issue of trustworthiness.

Organizations selling and operating these technologies must demonstrate that they have considered relevant threats, vulnerabilities, and risks. They must also demonstrate compliance to the applicable standards, laws, and regulations. Each organization must not only address these issues for itself but across its entire supply chain.

We are on a mission to improve risk and compliance practices. By doing so, we can better connect people with technology, to ensure that this technology lives up to expectations both in terms of maximizing benefits and minimising downside.

 
Position Summary:

6clicks is growing rapidly and has multiple roles available for enthusiastic people to join the team.

The 6clicks Support Graduate role will allow you to gain unique experience working in a young company that is leading the world in technological innovation in the risk, compliance, and cyber security domains.

These are exciting roles that are integral to the ongoing success of the company. It is a great opportunity for rising stars to join a fast-growing, yet totally non-corporate, and fast-moving Melbourne-based scale-up, with massive scope for career progression and the opportunity to become a key player at 6clicks.

As a Support Graduate at 6clicks, you will work closely with the product, engineering, customer success, and sales teams to help champion our growing user base. Tasks include:

  • Fielding first-line support requests from users

  • Running support calls with users and helping them overcome any challenges they encounter

  • Creating knowledgebase articles and support videos, as well as maintaining the 6clicks knowledgebase

  • Feeding customer issues back to the product and engineering team

  • Updating users on new features, enhancements, and bug fixes

  • Assisting the team in setting customer priorities and managing customer expectations

  • Guaranteeing customer satisfaction, product quality, and ongoing customer success with 6clicks

We Are Looking for Someone Who…
  • Has customer support/success experience in software

  • Has a keen interest in technology and intelligent solutions to difficult challenges

  • Has solid communication skills including both verbal and writing skills

  • Is happy to work in a fast-moving environment with hard deadlines

  • Is a team player that can also take an idea and run with it solo, while ascertaining feedback from the appropriate stakeholders when required

  • Has worked with Hubspot (desired but not mandatory)

  • Enjoys a good laugh 😊
 
Key Selection Criteria:
  • Minimum 3-year degree or equivalent experience

  • Exceptional ability to communicate and foster positive business relationships

  • Experience, or demonstrable skill working with technology

  • Strong organizational skills, ability to self-organize and deliver results efficiently are a must

  • Demonstrable strong verbal and written communication skills. This is essential!

  • Ability to establish and deliver on milestones with little direction

  • Experience, or demonstrable skill, in uplifting processes

  • Deep ability to relate to people, understand needs, and align with solutions
 
What We Will Give You in Return – More Than Money:
  • Flexible working arrangements

  • Unparalleled experience in rapid innovation and business growth

  • Coaching and mentoring from leaders in their field

  • Direct line of sight to the value of your contribution

 

To apply, please send your CV and a cover letter to careers@6clicks.io