One of the reasons why ISO implementation fails in some organisations is because the top management does not understand why the implementation is necessary and how exactly it would help the company. Active involvement of the top management is critical for the effective implementation and maintenance of ISO 27001 standards.
'Top management’ is the term used for the senior executives in the company. They have sufficient influence as well as the authority to drive important initiatives, strategies, and changes. From the perspective of information security programs, the top management can ensure that these programs are aligned with the company’s governance policies.
Information security is the responsibility of all employees. When this responsibility is modelled by the top management, it becomes the work culture of the organisation. Successful implementation of ISO 27001, or for that matter any other information security program, depends on the active involvement of the top management. The policies and directions that come from the senior executives ultimately help in the execution of any security program.
The top management needs to understand how the implementation of ISO 27001 ties up with the growth of the business and profitability. Once this connection is made, their involvement is more organic and effective.
ISO 27001 requires top management to fulfil the below responsibilities.
The top-level management needs to determine the objectives for ISMS and business continuity management as part of ISO 27001 that align with the organisational goals and strategies. Determining these objectives clearly will define how the security program needs to be executed and will also help measure the success of ISO 27001 implementation.
Senior executives need to assign responsibilities of various elements of ISO 27001 implementation to different people within the organisation. A CISO (Chief Information Security Officer) and an SO (Security Officer) are usually appointed. Some enterprises also appoint a consultant to help with ISO implementation. However, the top management still needs to assign responsibilities to other members such as department heads, and then ensure that all employees are fulfilling their assigned roles well.
ISO 27001 implementation requires investing in security controls. It also needs people to have enough time apart from their other responsibilities to take care of the implementation. This is where the top management comes in since this requires resource allocations. Without the senior executives making sure there is sufficient budget and manpower for ISO implementation, it cannot be successful.
The groundwork for ISO 27001 implementation includes strong policies for ISMS and BCMS. These and other security policies for the organisation need to be laid out. It is the responsibility of the top management to ensure that these policies are made and published. ISO 27001 clause 5.2 requires that the top management set an information security policy.
ISO 27001 implementation is a joint responsibility and effort. All employees must understand their role in the implementation and work towards it. The top management needs to ensure that everyone understands the importance and benefits of the implementation through training and awareness programs.
Lastly, the top management needs to ensure that all activities for the ISO 27001 implementation are carried out properly. This can include checking whether the ISMS and BCMS policies are being implemented and verifying that the objectives defined are getting fulfilled through the activities.
The actual implementation needs to have clearly defined stages and deadlines which the top management must decide in agreement with the other stakeholders. Risk assessment and implementation of security controls are critical parts of ISO 27001. Top managers should have high-level information about the risks and the safeguards being implemented to manage these risks.
The goal of ISO 27001 implementation does not end with getting the certification. It is an ongoing process where the certification has to be maintained for three years and then again renewed. Also, information security is a continuous requirement for an organisation and all parts of implementing ISO 27001 need to be taken care of even beyond the first successful implementation.
The top management needs to appreciate that ISO 27001 implementation is a major step in enhancing information security. Once they understand the business benefits of implementing this widely popular international standard, they would be more invested in it. (Also read: 10 benefits of choosing ISO 27001 for information security)The teams responsible for ISO 27001 implementation should also make it a point to ensure that the top management is sufficiently involved. They, too, need to understand that successful implementation would require support from the senior executives.
Information security practices and ISO 27001 implementation need involvement from everyone in the organisation and the role of the top management is crucial. Read more about ISO 27001 implementation in The Complete Guide to ISO 27001.
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